REFUND POLICY

At Wild Iris, we take great pride in the quality, freshness, and beauty of our flowers. Because our products are perishable and made to order, all sales are considered final. However, we always want you to feel happy and cared for—so if something isn’t right, please reach out.

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💐 Fresh Flowers (Market Bouquets, Arrangements, etc.)

All fresh flower orders are non-refundable once delivered or picked up. If there is a problem with your order (damaged flowers, incorrect item, or concerns about freshness), please contact us within 24 hours of receiving your flowers. We may offer a partial refund, store credit, or replacement bouquet at our discretion.

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🌾 Subscriptions & Memberships

Subscriptions can be paused or rescheduled with at least 72 hours’ notice before the scheduled delivery or pick-up. We do not offer refunds for missed deliveries or forgotten pick-ups. If you need to cancel your subscription, please email us—cancellations made 7 days before your next billing cycle are eligible for a full refund of the upcoming charge.

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🌸 Weddings & Events

Due to the custom nature of wedding and event florals, we require a non-refundable retainer to reserve your date. Final payment is due prior to the event. Refunds are not available once flowers have been ordered or design work has begun. If you need to cancel or postpone, please get in touch—we’re happy to work with you to adjust your event date if possible.

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📝 Custom Orders & Workshops

All custom orders and workshop tickets are non-refundable. If you’re unable to attend a workshop or pick up a custom order, please email us to see if we can transfer your ticket or arrange an alternative.

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💌 Let’s Make It Right

We’re a small, flower-loving business that truly cares about your experience. If something feels off, please don’t hesitate to email us at [your email here]. We’ll always do our best to bring beauty, joy, and care into everything we create.